With the holidays coming, now is a good time to think about how to handle some difficult situations that may arise. In these short videos, Esther talks about some common problems that pop up with friends and family. Next month, we’ll tackle additional issues that may arise. Watch the Video
Firing an employee is one of the most important tasks of leadership and one of the most difficult. People enter into working agreements with intent to benefit both parties, and no employer wants to fire someone. Consequently, employers often experience trepidation and concern, even when the termination is justified.
Retaliation and lawsuits are feared. Pain of failure or guilt that the relationship was not successful, and concern about the impact on the employee’s life cause anxiety. Anger and resentment about [Read more…]
Crucial Conversations: Tools For Talking When Stakes Are High
I do not exaggerate when I say, this is a breakthrough book! Crucial Conversations is the result of 25 years of work by four expert consultants, Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler, who have achieved significant measurable results with clients in hundreds of organizations.
High stakes conversations, where emotional safety is [Read more…]
Q. What is the difference between hearing and listening?
One of the five physical senses, hearing involves the perception of sound, pitch and volume. The fine art of listening, however, is quite another matter. The only commonality between hearing and listening is two ears.
The purpose of listening is understanding and active listening requires thoughtful attention to the meaning being conveyed. There are different modes of listening: functional (professional) and personal or emotional (people we love, friends). Success with either requires focus and a genuine desire to understand.
Q. Why is listening important?
When we are listened to, we [Read more…]