A Prescription For Clear Communication

Improving doctor-patient communication! Now there’s a great idea. A recent Wall Street Journal feature article, “The Talking Cure,” (Tuesday, April 9, 2013), cites convincing data about the negative consequences when doctors fail to communicate effectively with patients.

Conversations about health issues are among the most challenging and often most avoided. Why? Because there is so much at stake, anxiety often takes over. Research shows that [Read more…]

Overcoming the Generational Divide in the Workplace — Part 3: Retaining

Overcoming the Generational Divide in the Workplace — Part 1: Recruiting

Overcoming the Generational Divide in the Workplace — Part 2: Managing


My last two conversations with generational expert Chuck Underwood received so many positive responses, we know that folks are thinking about this fascinating topic. This month Chuck helps us to understand what employers need to know to retain employees across the generational divide. Founder and principal of the generational consulting and training firm, The Generational Imperative, Inc., Chuck is the creator, host and co-executive producer of the PBS series “America’s Generations with Chuck Underwood,” and author of The Generational Imperative: Understanding Generational Differences In The Workplace.”

NOTE: Boomers (born from 1946-1964), Generation X (Gen-Xers) (born from 1965-1981), “First Wave” Millennials (Mils) (born from 1982-1995)


TTC: After employers have spent time and money on recruiting employees and training them, how do they go about ensuring that they stick around? Is there an overall corporate culture that could create a positive response across the generational continuum?

CU: Ahhh, retention! Enormous challenge, because for the past 20 years, too many employers have laid off too many workers. Trust is shot.  But the answer begins with this: Management must be trained in— and then effectively create — a comprehensive and evolving culture of [Read more…]

The Power of Introverts

The Power of Introverts: TED Talk

by Susan Cain

“Stop the madness for constant group work!  Just stop it!” 

This was author Susan Cain’s call to action near the end of her intriguing and very important TED Talk. Based upon her book, Quiet: The Power of Introverts in a World That Can’t Stop Talking, Cain constructs a powerful case for making room for, providing space for, and really listening to those among us who are introverts, about one third to one half of the population.

Because folks are often confused about the difference, Cain explains that [Read more…]