Okay – What Did You Expect? Part 1: Setting Expectations

Several recent blogs by marketing guru Seth Godin got me thinking about setting expectations. As we know, an expectation is something that we believe will happen. I have often found, however, when working with clients who are asked about an upcoming meeting or event, “What do you want to have happen?” they often answer, “I don’t know.”

Folks frequently say they have no expectations about going somewhere, meeting someone or how things will turn out. I suspect that’s not really the case. Perhaps they don’t take the time to think things through. It’s also likely they [Read more…]

Video: How To Help A Friend Who Needs To Vent

Everyone needs to vent once in a while. Perceived insults and slights occur – and it actually can help to discuss the situation.

But people often vent by simply losing their cool in an emotional outburst.

If you see a friend needs to vent (and you’re not the object of their ire), you can help by following these insightful tips.

Watch the Video

The Art Of Listening

The difference between listening and hearing remains a topic of fascination and confusion. Are they the same, or not?  Yes. There is a clear distinction, which I address in my recent blog, “Are You Hard of Listening?”

Assuming that our hearing — one of the five physical senses — is intact, listening is often the challenging part — really listening to someone else.

I discovered a presentation that was created by the Illinois Community College Board, which includes the following list, and I want to share it with you. I couldn’t have said it better myself.

The Ten Commandments of Listening*

1. Stop talking! You cannot listen when you are talking. You will only be thinking about [Read more…]

Weatherby’s Rules

Every so often, something comes along that I want to share with everyone — something that doesn’t necessarily fit neatly into any one category. Or, perhaps, it fits into all categories. Weatherby’s Rules is such an example — a list of brief adages that convey wisdom and universal truths — each one providing a little guidance that we might incorporate into our daily lives.

• Keep skid chains on your tongue; always say less than you think. Cultivate a low, persuasive voice. How you say it often counts more than what you say. [Read more…]