I recently spoke at a workshop for human resource professionals and found that a major concern remains how to criticize an employee’s performance or behavior in a constructive and respectful manner. Given the importance of the issue, I thought I would share an article that appeared in e-Talk several years ago. Its contents remain relevant, important and helpful.
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Remember that each employee is the “face” of a company, especially those who deal directly with customers and clients. Therefore, [Read more…]