Leaders: Listen Up!

 

Leaders: Listen Up!

As a leader, you must know yourself well — your purpose, your values, your priorities. Others will follow when you earn their respect and trust and one of the most effective ways to do that is to listen — to really listen to others when they speak to you.

curiosity

Listen Deeply

Listening to others deeply to understand the meaning of what they are saying conveys respect and regard. It also helps to create a powerful interpersonal connection that is so important to a leader.

Understand the Meaning of What is Being Said

A person who is speaking is the only one who really knows what he or she is trying to convey. If that person is forthcoming and open, a listener has an excellent opportunity to learn about that person. By creating a safe emotional space for that exchange, the listener also allows connection and trust to develop. An attentive listener will also be on the lookout for non-verbal communication because meaning is not always clearly articulated with words.  [Read more…]

“Generation Me” In The Workplace: Getting Ready For The Millennial “Takeover”

“Generation Me” In The Workplace: Getting ready For The Millennial “Takeover” 

This year is a turning point for American generations. The oldest Baby Boomers are turning 70! GenXers are nearing 50. Tech-savvy Millennials (1980-1999) are now the fastest growing group entering the workforce. According to the U.S. Chamber of Commerce Foundation, 80 million Millennials have begun entering the world of work. It is anticipated that Millennials will be roughly 50% of the USA workforce in 2020 and 75% of the global workforce by 2030.

millennials

I have written about generational issues in the past. However, given the Millennial workplace “takeover,” I thought this watershed moment might be a good time to [Read more…]

The Importance of Trust – Part 3: Organizational Trust

Organizational Trust

When my boss reneged on a promise, it was the catalyst for my departure from the company.

Here’s what happened: The telephone sales staff had worked for minimum wage for over five years. My department was profitable and it was time to compensate them fairly. I worked with the VP of finance for over a year to accomplish this well-deserved salary increase, which was approved by the Board of Directors and announced to the staff. On the day the checks were distributed, the raise was not included! When confronted, my boss stated that he had changed his mind and was not able to honor the raise. [Read more…]

An Employer’s Guide To Introverts

My recent Q&A with my friend Anna was so well received that I decided to write about introverts in the workplace. It is vital, I think, that managers and co-workers alike fully understand some long-held misperceptions about introverts.

Thanks to Susan Cain’s book, Quiet: The Power of Introverts in a World That Can’t Stop Talking, these misleading impressions about introverts are slowly being revised. This is particularly important in the workplace where extroverted skills like acting and speaking tend to be valued and introverts are often saddled with negative perceptions like antisocial, loner, not a team player, unenthusiastic, and the like.

The classic distinction between introverts and extroverts, according to Cain, is [Read more…]

How To Manage Someone
You Don’t Like

If you are a manager, you probably have had one. I will never forget mine — an employee I didn’t like. She was one of the most unpleasant and manipulative employees I have ever had to manage. Her experience and work product were fine. However, her condescending attitude and negative energy created tension in the department from week one. The publisher hired her to appease a family member and placed her in my department.

I disliked and mistrusted her from the beginning and it took several weeks for me to deal with the shock and resentment of having this employee forced on me. In addition, her attitude and behavior had a negative impact on my staff and me.

When I accepted the fact that she was here to stay, I [Read more…]