How To Manage Someone
You Don’t Like

If you are a manager, you probably have had one. I will never forget mine — an employee I didn’t like. She was one of the most unpleasant and manipulative employees I have ever had to manage. Her experience and work product were fine. However, her condescending attitude and negative energy created tension in the department from week one. The publisher hired her to appease a family member and placed her in my department.

I disliked and mistrusted her from the beginning and it took several weeks for me to deal with the shock and resentment of having this employee forced on me. In addition, her attitude and behavior had a negative impact on my staff and me.

When I accepted the fact that she was here to stay, I [Read more…]

Tough Talk Coach: In The News

I am happy to report that a recent edition of Pacific Coast Business Times featured an article of mine, “Tough talks can help you root out the real problems in your business.” Business owners and managers may find the article particularly useful, as communication problems and conflicts in their workplace may have causes that are not readily apparent. See the full article here.

Giving Constructive Criticism Artfully: Here’s How!

I recently spoke at a workshop for human resource professionals and found that a major concern remains how to criticize an employee’s performance or behavior in a constructive and respectful manner. Given the importance of the issue, I thought I would share an article that appeared in e-Talk several years ago. Its contents remain relevant, important and helpful.

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Remember that each employee is the “face” of a company, especially those who deal directly with customers and clients. Therefore, [Read more…]

Helping The Helpers

Manage The High Cost Of Caregiver Employees

United States businesses estimate losses of up to $33.6 billion per year of lost productivity from full-time working caregivers.1 Costs include replacing employees, absenteeism, workday distractions, supervisory time, and reductions in hours from full-time to part-time. Employees find themselves having to move a parent closer to home, traveling long distances to their parents’ homes, taking them to doctor’s appointments, grocery shopping and other errands. This takes its toll on all concerned. [Read more…]