Tough Talk Coach: In The News

I am happy to report that a recent edition of Pacific Coast Business Times featured an article of mine, “Tough talks can help you root out the real problems in your business.” Business owners and managers may find the article particularly useful, as communication problems and conflicts in their workplace may have causes that are not readily apparent. See the full article here.

Giving Constructive Criticism Artfully: Here’s How!

I recently spoke at a workshop for human resource professionals and found that a major concern remains how to criticize an employee’s performance or behavior in a constructive and respectful manner. Given the importance of the issue, I thought I would share an article that appeared in e-Talk several years ago. Its contents remain relevant, important and helpful.

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Remember that each employee is the “face” of a company, especially those who deal directly with customers and clients. Therefore, [Read more…]

Helping The Helpers

Manage The High Cost Of Caregiver Employees

United States businesses estimate losses of up to $33.6 billion per year of lost productivity from full-time working caregivers.1 Costs include replacing employees, absenteeism, workday distractions, supervisory time, and reductions in hours from full-time to part-time. Employees find themselves having to move a parent closer to home, traveling long distances to their parents’ homes, taking them to doctor’s appointments, grocery shopping and other errands. This takes its toll on all concerned. [Read more…]

A Sandbox In The Workplace?

Well, maybe not a real sandbox, but research has shown the importance of incorporating games and other forms of fun into the workplace. I had the pleasure of talking with Howard Papush, aka Dr. Play, about “recess at the office” and how it can make a significant difference in productivity.

Girl in sandbox

TTC: Why do you think that it is so important to incorporate play into our workdays?

Dr. Play: When we were kids we had more balanced lives. We spent time in the classroom, but we also had recess. As adults we go to work, but we don’t get recess. People need [Read more…]