If you think that angry customers or clients are simply annoying and pesky, well, think again. By listening carefully, you will find that most of the time they are telling you what is working with your business — and, more importantly, what is not. Since they are the reason you have a business, here are some tips to help you handle a difficult situation while getting some “free” advice for improving your business.
Stay calm and resist the temptation to react defensively. The most pressing need for an angry customer is [Read more…]