Leaders: Listen Up!


Leaders: Listen Up!

As a leader, you must know yourself well — your purpose, your values, your priorities. Others will follow when you earn their respect and trust and one of the most effective ways to do that is to listen — to really listen to others when they speak to you.


Listen Deeply

Listening to others deeply to understand the meaning of what they are saying conveys respect and regard. It also helps to create a powerful interpersonal connection that is so important to a leader.

Understand the Meaning of What is Being Said

A person who is speaking is the only one who really knows what he or she is trying to convey. If that person is forthcoming and open, a listener has an excellent opportunity to learn about that person. By creating a safe emotional space for that exchange, the listener also allows connection and trust to develop. An attentive listener will also be on the lookout for non-verbal communication because meaning is not always clearly articulated with words.  [Read more…]

Giving Constructive Criticism Artfully: Here’s How!

I recently spoke at a workshop for human resource professionals and found that a major concern remains how to criticize an employee’s performance or behavior in a constructive and respectful manner. Given the importance of the issue, I thought I would share an article that appeared in e-Talk several years ago. Its contents remain relevant, important and helpful.

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Remember that each employee is the “face” of a company, especially those who deal directly with customers and clients. Therefore, [Read more…]

A Sandbox In The Workplace?

Well, maybe not a real sandbox, but research has shown the importance of incorporating games and other forms of fun into the workplace. I had the pleasure of talking with Howard Papush, aka Dr. Play, about “recess at the office” and how it can make a significant difference in productivity.

Girl in sandbox

TTC: Why do you think that it is so important to incorporate play into our workdays?

Dr. Play: When we were kids we had more balanced lives. We spent time in the classroom, but we also had recess. As adults we go to work, but we don’t get recess. People need [Read more…]

How A Generation Is Born: The Power And The Problems

There are various means of resolving workplace conflict, one of which is understanding generational differences. Generational Expert Chuck Underwood provided us with sage advice about the generational divide in three previous blogs.

Overcoming the Generational Divide in the Workplace — Part 1: Recruiting

Overcoming the Generational Divide in the Workplace — Part 2: Managing

Overcoming the Generational Divide in the Workplace — Part 3: Retaining

There has been a lot of conflicting information of late about the Millennial generation, and Chuck was gracious enough to talk with us about that, as well as filling us in on the evolution of generational study.

TTC: A lot has been written and discussed about the Millennial generation quite recently. It has been very controversial since so much of it has been inconsistent. How does this happen?

CU: When generational study finally emerged around the turn of the century, after a handful of us had worked for a number of years to create it, it became a white-hot topic because Generational Business Strategies WORKED. With that, a whole bunch of people declared themselves generational experts because there was fast money [Read more…]

Okay – What Did You Expect? Part 1: Setting Expectations

Several recent blogs by marketing guru Seth Godin got me thinking about setting expectations. As we know, an expectation is something that we believe will happen. I have often found, however, when working with clients who are asked about an upcoming meeting or event, “What do you want to have happen?” they often answer, “I don’t know.”

Folks frequently say they have no expectations about going somewhere, meeting someone or how things will turn out. I suspect that’s not really the case. Perhaps they don’t take the time to think things through. It’s also likely they [Read more…]