Identify the root causes of conflict in order to prevent, manage, and resolve conflict situations to achieve lasting change.
Superior business results are accomplished through the collaborative contributions of leaders and teams, not through compliance and control. Connection and trust are earned one conversation, one interaction at a time. TTC will help leaders and teams master the concepts and tools needed to gain conversational competence and confidence — skills that will enhance the ability of your organization to excel.
Solving the “right” problem is key to achieving lasting resolution of any challenging situation. The presenting problem is often not the core issue and its resolution won’t fully resolve the situation. For instance, a recurring workplace conflict may really be about employees feeling disrespected or misunderstood. TTC will help you:
- Evaluate your situation
- Identify challenges and opportunities
- Explore options
- Identity specific goals and priorities
- Devise a strategy
- Create a detailed plan with measureable goals
- Implement the plan to accomplish the agreed upon objectives
TOUGH TALK TRAINING
Training pays. Your employees represent with each customer interaction. It is easy to underestimate the return on investment, or the damage that an untrained person can inflict. TTC will train leaders and teams to manage conversations successfully in order to strengthen relationships that build genuine connection and trust needed for a collaborative and productive work environment and excellent customer service.
Always interactive and fun, Esther’s talks will contribute to the lives of everyone in your organization in meaningful and practical ways. Attendees always leave her presentations with at least one tip or pearl of wisdom that can be used immediately. Esther will create a talk or training that is tailored to suit the needs of your audience or team.